TERMS & CONDITIONS

Please read our Terms and Conditions before placing an order.
We recommend you print a copy for your records.

This policies outlined below form the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone/fax or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

Artwork & Advertising Copy
We prefer to have electronic artwork in a high resolution vector format as an adobe illustrator, Corel draw or encapsulated postscript file. We also have the ability to work with most high resolution one colour bmp, jpegs or tiff files (300 dpi or greater). We cannot convert multi colour bmp, gif, jpeg, or tiff images. Artwork should be sharp camera ready or vector artwork. Artwork containing screens, gradations, grey tones, tints or colours can not be printed.

We will not accept artwork or advertising copy deemed offensive. Words, graphics or slogans that are ethnically, religiously, racially or sexually offensive will not be accepted. We cannot accept orders advertising adult entertainment or child pornography.

Blank and Unimprinted Products
Most promotional products are available with or without personalised overprinting.

Business Hours
Our office hours are: Monday through Friday, 9am to 4.30pm.  We are closed all public holidays.

Cancellations
Orders in production will be subject to a 60% cancellation fee if an order placed does not proceed.  This fee covers the proof design, set-up charge and any production time incurred. Cancellation must be in writing, we will not accept a verbal cancellation.

Colour Variations on Products
Due to the nature of pigments, dyes, raw materials, variations can occur in the finished products from order to order. We cannot guarantee exact material colour match with fabrics, paper or plastics as dyes and mixture of materials can change during the manufacturing process. Weather conditions, humidity and temperature can also affect the shade of colours during the manufacturing process. Colour variations are normal and considered acceptable.

Copyrights & Trademarks
You are considered the sole owner of any artwork provided with a copyright or trademark  and you assume all responsibility and liability for any legal action resulting from infringement.

Credit Card & Payment Terms
Our preferred method of payment is by direct credit to our bank account – 01-0447 0027322 02.  We also accept most major credit cards: American Express, Bankcard, MasterCard & Visa.

Errors, Incorrect Spelling & Omissions
If any type of spelling error or omissions occurs with your order it must be reported to us within seven business days after the receipt of your order. If the error or omission was made after you approved a paper proof we will not be liable and no credit, no refund and no replacement will be issued. If the error or omission was made to the imprint by Busy Bodies NZ Ltd or it's manufacturer, after you approved the paper proof, we will issue a credit, refund or replacement of the order. All products must returned in their original cartons with the same quantity shipped. 

Imprint  & Ink Colours
We highly recommend imprinting a light ink colour on dark coloured products and dark ink colours on light coloured products.

Imprinting Methods
Our factories use various imprinting methods to imprint products. Including hot stamping, heat transfer, pad printing and silk screening. None of these printing method are absolutely permanent, exposure to sunlight, excessive rubbing, abrasion, harsh chemicals, dishwasher cleaning and lotions applied to hands will reduce the durability of the imprint.

Ink Coverage
We cannot always maintain solid ink coverage on some promotional products. 

Lost & Damaged Products
Each package despatched from our warehouse contains an electronic tracking number to help us track parcels.  We will not be financially liable for lost or damaged packages by the any delivery service. If a shipment is damaged or lost we will credit or replace the shipment under the normal production time. All damaged and lost packages need to be verified with the delivery company and a claim actioned before a credit or replacement can be issued. Damaged products must be reported to us within three business days of receiving your order. 

Pricing & Product Information
Unless otherwise stated, pricing on all products is per piece. Prices are for one standard colour of imprint on one side / or location.  Additional screen or set up charge may apply, see each product for details. All product information and prices subject to change without notice. Product prices are listed in New Zealand dollars and DO NOT include GST.  Busy Bodies reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include freight.

 

Product Descriptions
To the best of our ability the products displayed on our website are represented accurately, occasionally typographically errors do occur during the development of web pages.  We highly recommend if you're not sure of the quality, colour, size, thickness of a particular product you should order a random sample before placing the actual order. Colour variations in product materials can occur, even after you order a sample. We cannot guarantee exact material colour match with fabrics, paper or plastics as dyes and colorization of materials can change during the manufacturing process. We will not accept returns or provide a refund on products that have material colour variations.

Production & Delivery Times
Production and delivery times vary throughout the year and are affected by seasonal demands and inventory shortages.  Production time begins after we receive your approval of an email proof. In addition to the production time, allow time for transportation from our warehouse to your location. Normal transportation time is 4 to 5 working days by ground services. It is the customer's responsibility to plan for ample time to meet an event date. 

Proofs
One email proof will be sent to you at no charge if we are providing the typesetting and / or if you're sending your artwork by email. Additional proof(s) may attract a typesetting charge, if you make any changes. Our minimum typesetting charge is $55.00, which is one hour labour charge for our art department. You will not be charged if an error on the proof was made by Busy Bodies NZ Ltd.  It is your responsibility to check all information on the proof for errors or omissions. If you approve the paper proof and there is an error we will not credit or reprint the order without additional charges. Orders cannot be changed once placed into production.

Samples
Random imprinted samples are available on most products. Samples are not available blank. Some samples may need to be ordered from our suppliers and will require 7 to 10 working days for delivery. We do not stock every colour for samples on each product. The sample colours we send out will be a random colour.

Set Up, Screen Charges & Imprinting Preparation
Artwork, typesetting, graphics produced by us remain our property. Set Up, screens, plates, dies, moulds, negatives and other materials used to imprint your order are the property of Busy Bodies NZ Ltd.  Some set up & screen charges are a one time charge, providing you reorder the exact product with the exact ad or imprint copy within 12 months of the order date.

Shipping Charges
We do not provide refunds on shipping charge(s) after an order has been shipped. Freight & shipping charges will be added to your order. If you are prepaying your order, call us for the freight or shipping charges. If you are paying by credit card, shipping charges will be added to your total. All other accounts will have the freight or shipping charge added to the invoice. If you would like to know the charge in advance, please call us. To ensure your order arrives safely, additional cartons or packaging material may be require at an additional charge which will be included in the shipping charge.

LICENSE AND SITE ACCESS
Access to the Busy Bodies website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere apart from www.bb-nz.com or www.bb-nz.co.nz unless written permission has been granted by Busy Bodies NZ Ltd.  You are granted access to Busy Bodies website under the condition that you will not interfere, or attempt to interfere with any of the content.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL BUSY BODIES NZ LTD BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

LAW AND JURISDICTION
These Terms and any matter relating to this Website will be governed by New Zealand law and the New Zealand courts shall have non-exclusive jurisdiction in respect of them.

PRIVACY
We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.

When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services.

COPYRIGHT
All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of Busy Bodies NZ Ltd and protected by New Zealand and International copyright laws.

We reserve the right to update and make revisions to these policies without notice.